Shipping Policy for Chaukhat Gifts
At Chaukhat Gifts, we strive to provide a seamless and efficient shopping experience. This Shipping Policy outlines the shipping methods, costs, and delivery times associated with your orders. By placing an order with us, you agree to the terms set forth in this policy.
1. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).
- Orders placed after 3:00 PM (local time) or on weekends/holidays will be processed on the next business day.
- You will receive an order confirmation email once your order is placed. A separate shipping confirmation email with tracking information will be sent once your order is dispatched.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options depending on your location. Delivery times are estimated and may vary based on shipping carrier delays or external factors.
- Standard Shipping: Delivery typically takes 5-7 business days within India
Note: Delivery times are estimates, and we cannot guarantee exact delivery dates. Weather conditions, holidays, or other unforeseen factors may cause delays.
3. Shipping Fees
Shipping costs are calculated at checkout based on the following factors:
- Shipping Method: Standard, expedited, or express shipping.
- Delivery Address: Shipping fees will depend on your location and whether you are shipping domestically or internationally.
- Order Total: Orders over [XX amount] may qualify for free standard shipping within India
International Orders: Customs fees, duties, and taxes are not included in the shipping cost. These charges are the responsibility of the recipient and will be collected by the shipping carrier at the time of delivery.
4. Shipping Restrictions
- Domestic Shipping: We currently ship to all addresses within India
- International Shipping: We offer international shipping to select countries. Please check the shipping options at checkout to see if your country is eligible for delivery. If your country is not available, please contact us for assistance.
- Some products may be restricted or prohibited for international shipping due to customs regulations.
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number via email. You can track the status of your shipment by visiting the carrier’s website or using the tracking tool provided.
If you have not received tracking information after 2 business days, please contact us at [support@chaukhatgifts.com], and we will assist you.
6. Lost or Damaged Packages
- Lost Packages: If your order does not arrive within the estimated delivery window, please contact us immediately. We will investigate the issue with the shipping carrier and assist you in locating your package.
- Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery. We may ask for photos of the damaged product and packaging to assist with the claim. We will work with the carrier to resolve the issue and provide a replacement or refund where applicable.
7. Address Accuracy
Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delays or issues resulting from incorrect or incomplete addresses provided by customers. If you notice an error after placing your order, please contact us as soon as possible at [support@chaukhatgifts.com] to make necessary corrections before your order is shipped.
8. Shipping Delays
While we strive to ensure timely delivery, some delays are beyond our control. These may include:
- Weather conditions or natural disasters
- Carrier delays (e.g., UPS, FedEx, USPS)
- Customs processing for international orders
- High volume of orders during peak seasons (e.g., holidays, sales)
In case of delays, we will notify you and provide updated information on the status of your order.
9. Returns and Exchanges
For information on how to return or exchange an item, please refer to our Returns & Refunds Policy. If you are returning an item because of shipping errors or damages, we will cover the return shipping costs.
10. Customs Duties and Taxes (For International Orders)
For international shipments, the recipient is responsible for paying any customs duties, taxes, or import fees imposed by the destination country. These charges vary by country and are typically collected by the shipping carrier upon delivery. Please check with your local customs office for more information.
11. Contact Us
If you have any questions or concerns about our shipping policies, please feel free to contact us:
Chaukhat Gifts
Email: support@chaukhatgifts.com
Phone: +91 90245 67296
By placing an order with Chaukhat Gifts, you acknowledge that you have read and understood this Shipping Policy. Thank you for choosing us!