Return & Refund Policy for Chaukhat Gifts
At Chaukhat Gifts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our Return & Refund Policy below for details on how to initiate a return, request a refund, or exchange items.
1. Return Eligibility
You may return most items within 30 days of receiving your order for a refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in the original packaging.
- The item must not be personalized or custom-made (unless damaged or defective).
- You must provide a proof of purchase, such as your order number or receipt.
Please note that some products may be exempt from returns, including but not limited to:
- Sale or clearance items (unless defective)
- Personalized or customized items
- Perishable goods (such as gift baskets, food items)
- Gift cards or downloadable content
If you’re unsure about whether an item is eligible for return, please contact our customer service team at [support@chaukhatgifts.com].
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to [support@chaukhatgifts.com] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will send you a Return Authorization and provide you with a return shipping label (if applicable). You are responsible for the return shipping costs unless the item is defective or damaged.
- Return Shipping: Package the item securely in its original packaging and include any accessories or documentation. You must ship the item back to us using a trackable shipping method. We recommend keeping your tracking number for reference.
- Inspection: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. If the return is approved, we will process your refund or exchange.
3. Refunds
- Processing Time: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
- Refund Amount: The refund will include the purchase price of the returned item(s). Shipping fees are non-refundable, except in cases of defective or damaged items.
- Partial Refunds: In certain cases, only partial refunds may be issued if:
- The item shows signs of use or damage.
- The return request is made after the 30-day return period.
- Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times can vary. If you still have not received your refund, please contact us at [support@chaukhatgifts.com].
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item. We recommend contacting us before returning an item to check product availability and ensure a smooth exchange process.
5. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will provide you with a return shipping label and offer a replacement or refund, depending on your preference.
To expedite the process, please provide the following information:
- Your order number
- Photos of the damaged or defective item and packaging
- A brief description of the issue
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or customized items (unless defective or damaged)
- Gift cards or e-gift certificates
- Downloadable products
- Sale items or clearance items (unless defective)
If you receive any of these items in error or they are defective, please contact us immediately.
7. Return Shipping Costs
- Domestic Returns: You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label.
- International Returns: International customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
8. Order Cancellations
If you wish to cancel your order, please contact us immediately at [support@chaukhatgifts.com]. We can only cancel orders that have not yet been processed or shipped. Once an order is in transit, it cannot be canceled, but you may initiate a return once you receive the item.
9. Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please feel free to contact us:
Chaukhat Gifts
Email: support@chaukhatgifts.com
Phone: +91 90245 67296
By placing an order with Chaukhat Gifts, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. Thank you for shopping with us!